Home » HR practices » Quality of life at work » Germany: Deutsche Bahn managers will have to take better account of employee and customer satisfaction Germany: Deutsche Bahn managers will have to take better account of employee and customer satisfaction Unhappy customers and employees. “Profitable growth can only be obtained with enthusiastic workers and satisfied customers. This is why quality and the satisfaction of customers and employees are our top priority for 2012” the DB’s President said during his New Year’s greetings on Wednesday, January 25. While 2011 was a luxurious year in terms financial results and attendance for the DB, it isn’t quite true of customer and employee satisfaction. Without giving numbers, the company’s marketing department confirmed that the image of the DB, which is piling up delays or incidents such as A/C breaking in the middle of a heat or cold wave, is getting worse with customers. Besides, an employee survey in Germany found that 70 percent of employees were unhappy with their working conditions. They complain of a lack of freedom to undertake, of the weight of hierarchy, of the length of decision-making procedures, or even unrealistic goals. Through . Published on 01 February 2012 à 15h47 - Update on 01 February 2012 à 15h47 Resources in terms financial results and attendance for the DB, it isn’t quite true of customer and employee satisfaction. Without giving numbers, the company’s marketing department confirmed that the image of the DB, which is piling up delays or incidents such as A/C breaking in the middle of a heat or cold wave,… Need more info ? Contact mind's on-demand study service Which service do you want to contact :WritingCommercial serviceTechnical SupportFirst name Last name Organization Function email* Object of the message Your messageRGPD J’accepte la politique de confidentialité.CommentsThis field is for validation purposes and should be left unchanged. Essentials Les dernières publications Supporting parenthood in the workplace: a win-win strategy Supporting employee carers: a CSR challenge Analyzes Les dernières publications Paternity leave: data observations from 41 countries EU: during H1 2022 five EU Member States have raised their minimum salary levels