On 16 March 2020 Italy’s banking sector social partners signed a protocol document to combat the coronavirus and protect both workers and customers. While the sector’s trade unions were calling for total branch closures for a period of two weeks, the executive committee of the employers’ body, the Associazione Bancaria Italiana (ABI), which met on 18 March, opted for an intermediate response involving a sharp reduction in customer access to the branch offices. Trade unions are ready to take action and are appealing directly to the government.
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