Teleperformance: global agreement committing to trade union freedom eventually signed after years of conflict

A ‘concerted desire for progress in the field of the working environment, particularly in health and safety’ for the group’s 440,000 employees. Thus the message put forward by the company when announcing the document’s signing. Teleperformance had previously refused to sign an initial version of the text, but a few years later has u-turned and signed a very similar document. The catalyst for this turnaround was an October 2022 report in US Time magazine revealing that Teleperformance was employing underpaid Colombian moderators on the TikTok platform and that reprisals had ensued following attempts to create a trade union within the company.…